Key Highlights:
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Streamlined customer support ticket resolution by implementing automated workflows for triaging, reducing manual effort and improving efficiency.
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Built an automated weekly tracking system to monitor performance and drive continuous improvements.
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Developed dashboards and reporting tools using SQL and Preset, enabling teams to make data-driven decisions and enhance the crypto user support experience.
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Learned a lot about Web3, Crypto, and the behind-the-scenes of managing a platform with 3 million+ users and nearly CAD$40 billion AUM
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Also, got really good at ping-pong and Super Smash Bros 