Unfortunately, I’m unable to share my project because of an NDA
I can however discuss some key highlights!
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Worked cross functionally with Engineering, Design, and Customer Support to build a new workflow for CX agents to resolve support tickets much more efficiently
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Ideated and developed an internal feature to identify and flag large staking reward discrepancies between what users should’ve received vs actually received
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Learned a lot about Web3, Crypto, and the behind-the-scenes of managing a platform with 3 million+ users and nearly CAD$40 billion AUM